Refund policy

Refund & Exchange Policy

At SHAAZ, customer satisfaction is our priority. If you're not completely satisfied with your purchase, you may request a return under the following conditions.

7-Day Return Policy

You may return your order within 7 days of receiving it, provided that:

The product is unused and in its original condition.
All tags, accessories, and packaging (if any) are included.
The item shows no signs of damage, wear, or misuse.
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your Order Number
Clear photos of the product
Photos of the parcel/packaging

We will review your request and arrange a replacement or refund if your claim is approved.

Refunds
Refunds are processed only after the returned item has been received and inspected.
For Cash on Delivery (COD) orders, approved refunds will be sent via bank transfer or EasyPaisa/JazzCash, as agreed with the customer.
Shipping charges are non-refundable, unless the return is due to our mistake.
Non-Returnable Items

Returns will not be accepted if:

The product has been used or damaged after delivery.
The return request is made after the 7-day return period.
The item is returned without its original contents.

Sale & Discounted Items

All sale, discounted, promotional, and clearance items are non-refundable and non-exchangeable. Returns or exchanges will only be accepted if the product delivered is damaged, defective, or different from the item ordered.

Need Help?

If you have any questions or wish to request a return, please contact our customer support team. We're always happy to assist you.